Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Global Support Executive.
What you’ll do:
- Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"
- All Securities Staffs are required:-
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Customers
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
- Customer related data are handled in accordance to DPA and the Group Risk and Compliance standard.
Leadership & Team work
- Reward and recognise service excellence.
- Strike balance among task, team and individual to inspire and influence staff to bring out their best
- Motivate and develop team members to meet business objectives.
- Create robust team environment where skills and knowledge is shared to achieve team and business goals.
- Brief team members regularly and ensure that they are made aware of individual/department performance targets and achievements.
- Knowledge and experience is shared with team members, providing assistance on referred/technical issues.
- Implement and monitor Band Progression plans to meet Business requirements and Staff expectations.
- Progress reviews on performance are undertaken within agreed timescales. Advice and guidance is given in a constructive manner.
- Taking up additional roles apart from daily processing.
- Supporting the initiatives undertaken by the management, HSS, HDPM and Group
Operational Effectiveness & Control
- Ensure operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Ensure individual quality targets are achieved. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily administration processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinise exceptions/errors.
- Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service.
- Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
- All MI data requirement (timesheets, leave requests, absence requests and ad hoc process information) are completed and updated in a timely manner to assist colleagues in HDPM and the Business areas to meet their SLAs
What you will need to succeed in the role:
- Candidate must posses at least a diploma or above in any discipline.
- Requires strong numeric and analytical skills.
- Must posses and excellent command of English.
- Potentially willing to work non-standard Asian hours (e.g. UK hours)
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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